About O’Donnell & Hanlon

O’Donnell & Hanlon (ODH) is a company that caters to both Government and Public sectors with some of their key customers including NSW Land and Housing Corporation (LAHC – Formally Housing NSW), Department of Education and Aged Care.

The partnership with Loc8 helps ODH deliver the internal and external maintenance on social housing properties managed by NSW Land and Housing Corp. ODH manage both reactive maintenance such as plumbing repairs and planned works such as Kitchen or Bathroom rebuilds.

The Challenge

The challenge faced by ODH was delivering a very detailed specification to their client (LAHC) and a quality result to the social housing tenant. This requires many levels of real time data validation between ODH and;

• LAHC Systems
• Technical Trade Professionals (ODH employee and external contractor)
• The Social Housing Tenants

The Solution

ODH receive maintenance requests directly and triage requests based on a criticality matrix to determine the priority required. They then assign the work to a trade professional and follow it
through to completion.

Loc8 has provided a framework and platform to ensure the real-time communication, data collection and tracking on over 10,000 NSW social housing properties with maintenance issues, approximately 200 sub contractors to undertake repairs and 65 O’Donnell Hanlon Loc8 users ranging in roles from call center operators, supervisors to managers.

The Result

Loc8 has provided a framework and platform to ensure:

• The real-time communication,
• Data collection and tracking on over 10,000 NSW social housing properties with maintenance issues,
• Approximately 200 sub contractors to undertake repairs;
• And 65 O’Donnell Hanlon Loc8 users ranging in roles from call centre operators, supervisors to managers.

Key Benefits to all Stakeholders

• Efficient service time and communication to residents
• Real time reporting to LAHC
• ODH demonstrated KPI compliance with LAHC contract
• Fast turnaround of any technical issues
• Personalised service

For more information about ODH visit: www.odonnellhanlon.com.au