Problem & Resolution Management

Easily log and resolve problems in-field via our mobile tool.

Loc8 Problem Resolution Management
Report Problems

Report

Use Loc8’s mobile tool to report defects and problems in the field with our easy to use Problem management function. Identify the problem, take a photo and report it. You can also automatically create a rectification job to remedy the issue.

Available on all Loc8 plans.

Rectify

Easily create a resolution job from the reported problem so it can be sorted out. You can even define default tasks for resolution jobs. Spend more time doing, less time on admin.

Available on all Loc8 plans.

Rectify Problems
Resolve Problems

Resolve

Once the resolution job is complete, automatically close out the problem. Now the only thing left to do is marvel at how easy it all was, and to enjoy the compliments from your customer on a job well done.

Available on all Loc8 plans.

Free support with every plan

Our friendly team of experts are here to assist you at any time to help you get the most of your Loc8 system. We also provide unlimited access to the following support tools:

Loc8 email support
Email support

Our dedicated team will promptly answer all your questions via our support email.

support@loc8.com
Loc8 phone support
Live chat

Prefer to chat to a real person? Quick and easy to access, our support team is only a click away!

Start a live chat

Frequently Asked Questions

Common questions about Loc8

  • Loc8 is all about configuration, and that means we can work with a broad range of industries and businesses types/sizes. Have a look at our industries page to learn more: https://www.loc8.com/industries.

  • Fun fact, a number of Loc8 customers are small businesses ranging from 1 user up to 20+ users. We can help businesses of any size who are looking to improve their job management and get paid faster!

  • YES! We have customers across many countries spanning pretty much all the continents (yet to have one in Antarctica though). Wherever you are, we can help you get the job done.

Ready to get started?

Let Loc8 help you take your business to the next level with our true end-to-end field service and asset management software. Try our Professional plan for free with our 14 day trial.

See it in action

Request a live demo of Loc8 and get a comprehensive tour that’s completely customised to your business.

Book your demo

Competitive pricing

Our pricing structure is based on the volume of users, so you will only ever pay for what you need.

View pricing

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