Carpet fitters take note. If you haven’t already thought about implementing a field service management software to help streamline your operations, it might be time to seriously consider it. You might be telling yourself, “I think I can manage my operations with Excel spreadsheets. Do I really need an app?”
Well, the short answer is yes. Especially considering how software has improved leaps and bounds in the past 5 to 10 years, owing in part to the widespread adoption of smartphones and smart devices as well as the rise of holistic technology platforms like virtual reality and the Internet of Things. Owing to these advancements in software, providers can now cater to a wider audience with services tailor-made for their industries.
Automated Workforce Management
Managing a team of carpet-fitting technicians can be a hassle, especially if your workforce is constantly growing. Field service management software can automate your workforce planning tasks by enabling you to proficiently assign the right technician at the right time. It can do this by assessing a variety of parameters like the location of the technician, their level of expertise, the access to inventory, etc. This not only improves efficiency but also helps with customer satisfaction as it reduces the likelihood of any setbacks due to unpredictable circumstances.
Moving to Mobile
As smartphones and tablets get more affordable, having a field service software solution with a mobile version is crucial as it will enable your carpet fitters to stay updated with changes in schedules and emergency job requests. Furthermore, it provides a safe and secure location for your techs to store sensitive job data like customers’ contact details, job site layout specifications, etc.
By implementing a field service management software, you can reduce the stress of having to manage invoice processing and recording. On the successful completion of a job, your techs can present invoices to customers on their smartphone, which can then be paid on the spot.
One of the most complex and time-consuming operations for any carpet-fitting business is managing technician schedules. Often times, jobs might take longer than expected or an emergency repair schedule can pop up forcing you to modify your technician schedules at a moment’s notice. Fortunately, field service management software comes with scheduling tools that help automate this decision-making process. This helps free up time and resources, allowing you to focus on more pressing matters.
Selecting the right app can be difficult, and if you’re running a growing carpet-fitting business, it is absolutely crucial that you spend some time assessing the various options and choose the solution that meets all your business requirements.