Quickly create an appointment that suits your customer’s availability using the Loc8 web or mobile app. Dispatch to one or more technicians or sub-contractors using custom region and trade based assignment in calendar or quick scheduling modes.
Stay on top of everything with real-time updates
Field technicians will be notified in real time of any new or updated appointments and can action them immediately or when scheduled to. If it was assigned to the wrong person, it can simply be reassigned in-field. All changes are visible across the entire cloud-based system in real time.
Define task and sub-task lists
Ensure the job is done properly
Create task based work orders with explicitly defined tasks and sub-tasks on the fly, or store and manage them via a dedicated task library for use again in the future.
Action each and every task in-field with detailed notes, result outcomes, and photos. If a task couldn’t be completed, fail it or create a follow-up rectification task.
Detailed work reports, automatically
Record all job details
Loc8 automatically creates detailed work reports at the conclusion of each and every appointment based on time and travel logged, tasks completed, inventory used and of course, customer sign-off.
Analyse reports and share them with your customer
Drill into each report to understand exactly which tasks were performed on-site and by who, how much time was spent travelling vs working and whether you need to create a follow-up appointment for further work. Share the report with your customer using a live web view that is branded using your company logo and details.
Financial insights, charges and costs
Stay on top of your cashflow
Specify whether to charge for tasks, time and travel on each work order and as work progresses, compare against its initial estimate or quote and projected values to make sure you will be making money.
Streamline with templates
Define templates that specify whether to charge for on-site time, travel, callout charges, tasks and inventory. Associate the template with the customer, a quote or work order and invoices will be created accordingly.
Work on and offline
Don’t let bad reception interfere with your operations
As good as modern mobile coverage is, unfortunately we all still need to contend with bad reception. Loc8 mobile will download all the customer, asset, and task data required to complete a job when there’s no reception. Loc8 automatically switches to offline mode when necessary and synchronises any changes back to the server when connectivity returns.
Manual input when needed
If you run an entirely offline operation, perhaps in a remote region with no coverage or at a site where mobile devices are a safety risk, Loc8 allows you to manually enter all field data that was captured by hand.
Other useful features
Priorities and types
Create custom work order priorities and job types to standardise your response times and ensure that each job is scoped, managed and completed correctly.
Regions and trades
Specify regions and trades against each technician, and when they are set as a requirement on a work order, only the matching people will be made available.
Define custom statuses for work orders, and then leverage our powerful assistive workflows on our mobile tool to ensure your technicians select the right statuses.
History and GPS data
We maintain a highly detailed change history on each work order, its appointments and its tasks. Optionally, tag changes made on mobile with GPS coordinates.
Record inventory usage for each appointment, including the ability to specify a purchase order number, costs and notes and whether or not the inventory is chargeable.
Log any safety issues that have been identified at a customer’s site, and all work orders will be automatically updated with that information, including user acknowledgement.
Get started for free
Loc8 is used by many of the world’s most demanding enterprise asset owners and facilities managers. Create an account today and we’ll help you take your business to the next level.