Got a question? Here are some of our most commonly asked questions. If you can’t find the answers you are looking for, contact our friendly support and sales team here.
What benefits are there for using job management software for my business?
Loc8’s job management software will allow you gain a better overview of your operations, save time and drastically reduce operational costs.
What is Loc8 software and how can it help my businesses?
It is a solution, that allows businesses to organise their jobs, finances and teams. Gathering those three components into the same app allows businesses to be more proactive, reduce costs and deliver better service to their customers.
Is the Loc8 mobile app available for both Apple & Android devices?
The Loc8 mobile app is available for both Apple (iOS) and Android devices.
What is field service management software?
Field service management (FSM) software is the management of a business’s resources in the field, rather than on company property.
Does Loc8 provide services worldwide?
YES! We have customers across many countries spanning pretty much all the continents (yet to have one in Antarctica though). Wherever you are, we can help you get the job done.
What industries does Loc8 support?
Loc8 is all about configuration, and that means we can work with a broad range of industries and businesses types/sizes. Have a look at our industries page to learn more: https://www.loc8.com/industries.
I am only a small business, can Loc8 help me?
Fun fact, a number of Loc8 customers are small businesses ranging from 1 user up to 20+ users. We can help businesses of any size who are looking to improve their job management and get paid faster!
Can I talk to a Loc8 product expert for help?
We love talking to customers! You can chat to us anytime via in the in-app chat by clicking on your avatar in the bottom left hand menu and selecting help. We’re available 8:30 – 5:30 AEST Monday to Friday for live chat or you can leave us a message outside of those hours and we will get back to you.
Where can I find resources to help me get up and running?
You can find in depth guides and help resources on our help page – help.loc8.com. Pro tip: Bookmark this page for easy access later!
Are there any contracts involved?
Absolutely not! You pay as you go an can cancel anytime (not that you would want to).
How and when do I get billed?
You get billed on the monthly anniversary of the date the trial ends. E.g. if your trial ends on the 14th, you will be billed every month on the 14th moving forward.
Do I need a credit card to sign up for a Loc8 trial?
No you don’t! You can sign up for a 14 day trial of the Loc8 Professional plan without putting in your credit card details. However, if you do put in your credit card details before your trial ends, you will get a 10% discount for the duration of your subscription.
How does it work when I add more users?
Our Professional plan incurs monthly fees based on the number of people you have active within your Loc8 workforce. Learn more