Loc8 Frequently Asked Questions

Loc8’s job management software will allow you gain a better overview of your operations, save time and drastically reduce operational costs.

It is a solution, that allows businesses to organise their jobs, finances and teams. Gathering those three components into the same app allows businesses to be more proactive, reduce costs and deliver better service to their customers.

The Loc8 mobile app is available for both Apple (iOS) and Android devices.

Field service management (FSM) software is the management of a business’s resources in the field, rather than on company property.

YES! We have customers across many countries spanning pretty much all the continents (yet to have one in Antarctica though). Wherever you are, we can help you get the job done.

Loc8 is all about configuration, and that means we can work with a broad range of industries and businesses types/sizes. Have a look at our industries page to learn more: https://www.loc8.com/industries.

Fun fact, a number of Loc8 customers are small businesses ranging from 1 user up to 20+ users. We can help businesses of any size who are looking to improve their job management and get paid faster!

We love talking to customers! You can chat to us anytime via in the in-app chat by clicking on your avatar in the bottom left hand menu and selecting help. We’re available 8:30 – 5:30 AEST Monday to Friday for live chat or you can leave us a message outside of those hours and we will get back to you.

You can find in depth guides and help resources on our help page – help.loc8.com. Pro tip: Bookmark this page for easy access later!

Absolutely not! You pay as you go an can cancel anytime (not that you would want to).

You get billed on the monthly anniversary of the date the trial ends. E.g. if your trial ends on the 14th, you will be billed every month on the 14th moving forward.

No you don’t! You can sign up for a 14 day trial of the Loc8 Professional plan without putting in your credit card details. However, if you do put in your credit card details before your trial ends, you will get a 10% discount for the duration of your subscription.

Our Professional plan incurs monthly fees based on the number of people you have active within your Loc8 workforce. Learn more

Yes, it’s very simple to create new users, technicians, and even contractors in Loc8, along with the ability to limit what they can see and do. See how you can create new users here.

Absolutely! You can email a quote directly to your customer where they can simply view and approve it quickly and easily.

No, with Loc8 you are able create as many quotes as required.

Yes, you can send invoices directly from Loc8, or alternatively you can bypass sending from Loc8 and instead send via Xero or QuickBooks. Get paid on time and maintain a healthy cashflow with Loc8!

Yes, with Loc8 you are able to maintain a transparent relationship with your customers and keep them informed via the customer portal. Learn more here.

Yes. Loc8 allows you to integrate with financial software Xero & QuickBooks to help you streamline your business operations. Learn more

Yes, Loc8 is web-based software which is also available via dedicated and native Apple (iOS) and Android mobile applications, ideal for your in-field workers.

No, with Loc8 you are able create as many invoices as required.

No, with Loc8 you are able create as many jobs as required. Learn more about jobs here.

Yes, a complete overview of the job, including customer contacts, site details, tasks and all of the appointments set up for that customer is available via live web view or print. Learn more

You certainly can! Loc8 comes with easy to use importers that means you can import jobs, customers and more with ease.

Loc8 is a very active platform development wise. We usually have new features released every month. Keep an eye out for the what’s new section in the system or click here!

Please email us at info@loc8.com, and one of our Enterprise Service Delivery managers will be in touch with you to discuss your needs.