Insights
Starting your own service business can be an exciting proposition. And if you’re a tradie who has the experience, expertise and connections required to ensure a business survives the initial tough years, then starting your own operations is a sensible decision to make. However, as experience will tell you, one of the biggest obstacles while […]
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Getting your back office and field service teams to work cohesively can be hard. And very often, this disconnect between the two teams results in problems like miscalculated project completion time, untimely wage payment, erroneous labour cost estimation, faulty data being communicated from field to office, and a number of other issues. However, thanks to […]
For tradies who run their own service business, the widespread adoption of Field Service Mobility Apps has led to better time exploitation and staff management. If you are still not convinced about the benefits of field service apps, read the four points below, they might influence your judgment. Here is why you should invest in […]
The recent widespread adoption of software solutions by field service teams has been something of a surprise to those who have spent years in an industry that has been run by old-school principle of “work hard”. Especially in the construction industry, it is difficult to identify the appropriate software platform as there are so many […]
The digital revolution is here, and companies that fail to keep up with the latest digital trends are sure to find themselves left behind as their more tech-savvy peers carve up a sizeable chunk of market share for themselves. But what’s so appealing about this whole “going digital” trend, you might ask? Well, the right […]
(This article was co-written with TimeDoctor, SaaS time tracking and productivity software for desktop and mobile.) Business succeeds only when you get the desired outcomes for all the hard work, time and resources invested. And among all the investments, time is a very precious one. The same applies to personal success. If you work for […]
As the old adage goes, the customer is king in any business, and this is especially true for companies in the field service industry. To maximise customer satisfaction, field service businesses stick to their own brand of strategy. Field technicians are often required to respond to the ad hoc demands of the customer, and the […]
The Australian Housing and Urban Research Institute (AHURI) recently released a report on their findings from a recent inquiry into the affordable housing industry capacity. The purpose of the report was to unearth solutions for three key issues: 1- Generating new affordable housing supply; 2- Finding tenants for the existing supply; and 3- Improving service quality, […]
Nowadays, the Field Service industry is quite a lucrative sector to be in. With automation and mechanisation finding its way into more and more areas of trade and commerce, there arise newer and varied opportunities to provide services to customers. This then increases the chances for greater profitability and improved customer service capabilities. Monitoring and […]
How many invoices, spreadsheets and other documents do you print daily? And how many of these do you lose, stain or damage and have to print again? Well, here is some info that might make you think about changing the way you run your operations… One major factor that for years has been silently contributing […]
Workplace safety should be your greatest concern. Before sending any of your technicians on a job, you need you make sure that you have assessed the level of risk your staff might encounter. Having processes around safety will enable you to reinforce trust with your employees, enhance your company’s brand and ultimately prevent injuries, and […]
Start-up businesses need all that the cloud offers as it is an essential game-changer. The modern world is so advanced that, anyone with a decent idea can start a business and get it running-to-float quickly on an enterprise-grade IT infrastructure that is advanced and flexible enough to allow room for growth, yet requires the bare […]
While starting a field service business is no easy task, the tricky part is keeping your operations at peak efficiency. Most managers will find it hard to maintain accurate metrics when their supervisory capacity is limited. To address this issue, here are five tips that will help boost the productivity of your in-field technicians. Choose […]
Working remotely or in the field comes with many challenges. For one, you have to organise your jobs, tasks, projects and staff yourself while keeping a close eye on your overall operations. Here are some tips that should help you stay focused and productive even when you’re working on your own terms. Time Tracking When […]
Can you sympathise with the person in the image? We all go through tough relentless battles with paperwork and especially Excel spreadsheets, right!? Even though Excel was thought up and designed to support businesses and their operations, it often becomes their worst nightmare. Because we are only humans, it is so easy for us to […]
A happy workforce is good for business. This isn’t rocket science, but you’d think it is by the way some small business owners manage their employees! When employees are happy at work, they are motivated to provide better service. That results in a positive experience for your customers… and more business for you. In customers’ […]
Question… Can you think of a successful company that hasn’t invested time and money towards customer service? Nowadays, many companies across all industries are after the same thing: ‘Customer Satisfaction’. If there are no customers, there is no business. Keeping a customer happy has become the number one priority. Unfortunately, it is not as easy […]
