Insights
With the advent of digital solutions, field service providers can now automate scheduling processes and reduce time spent on mundane tasks. Businesses across industries are turning to new technology in order to stay competitive with their competitors who have already adopted this wave or will soon be doing so. First step: Start within your business. […]
Read more »
Tagged
If you’re a veteran in the electrical industry, you’re probably already aware that customers are getting more demanding, especially when it comes to integrating technology value-adds to your field service offerings. More and more, companies are making the most of digital touchpoints and building a solid foundation for customer relationships. So how can your electrical […]
It’s a time of technological innovation. We’re witnessing the incorporation of digital solutions in processes across industries and organisations. Businesses across the globe are adopting the latest in technology to stay ahead of the curve. And the digital wave has touched field service too, across its many facets. Thanks to software solutions, processes such as […]
In much the same way as it is crucial to other industries and disciplines, goal setting is paramount in field service too, particularly on an annual basis. Productivity is vital in the changing sphere of field service and is exactly what sets a business apart. But to ensure a competitive level of productivity across business […]
Software solutions have forever changed the landscape of field service. From providing easier training to technicians through to streamlining resources and inventory based on predictive models, the influence of the digital age has never been greater upon the industry. With so many advantages, perhaps you’ve considered or are even on the cusp of shortlisting a […]
From a financial perspective, adapting to more sophisticated billing scenarios and evolving revenue recognition standards may seem like the obvious path forward for field service companies. However, in reality, CFOs and CEOs of field service providers need to inculcate a deeper understanding of the needs of all its various stakeholders. The following blog looks to […]
Did you know it costs five times as much to acquire a new customer than it does to retain existing ones? Also, businesses have a 60-70% probability of selling to an existing customer compared with 5-20% probability of selling to a new one. For small business owners, the importance of customer retention and service renewals […]
The working world is changing. Flexible hours are replacing the nine-to-five routine across industries, and easy access to information is giving rise to what is being referred to as a ‘remote workforce’. In fact, the very term ‘job’ is not what it used to be; instead, another term is doing the rounds: the small but […]
When it comes to environmental buzzwords, “Going Green” is one that has spread across multiple industries, including real estate and field service management. Simply put, going green refers to any practice that is considered environmentally safe – anything from processes that emit fewer greenhouse gases to measures that reduce carbon footprint. As emission levels of […]
Productivity is maximised A well-planned scheduling system makes it easier to measure your in-field service technicians’ productivity levels. Often, when scheduling is not properly taken care of, technician workloads can get imbalanced. This means that some technicians will have a packed, almost overworked schedule, while others might go days without getting assigned a job. To […]
Big Data Put simply, big data is nothing but a lot of data. So why is it a big deal in terms of field service? This is because a deeper look into big data has the potential to facilitate better decision-making and far more efficient processes. It can even help you understand your customers better. […]
Blockchain is named so because of the way it works – Blocks of information are created and added to existing blocks, thereby forming a chain. While new blocks can be added, earlier blocks can’t be edited. This is done by using cryptography, which ensures that any tampering with an earlier block will erase all the […]
Remote Knowledge Sharing In a traditional setting, your workforce can use only the knowledge and skills they have with them while working on a job. However, with the help of equipment like AR-powered glasses, technicians can access a database of knowledge and call on their more experienced peers to help them remotely resolve the problem. […]
Smoother Scheduling Some workforce management solutions feature powerful and easy-to-use scheduling systems that enable you to set up a standard schedule using a built-in template. Some tools even offer drag and drop function for easy customization of the system. These tools can be made into just the right software that suits your organization and eases […]
So what is ‘Field Mobility’? Being responsive is imperative for any filed service business to flourish. Attending to job requests in an optimised and effective manner is a must. If there is no quick integrated mobility solution, the company might face complex problems which include a drop off in productivity levels, loss of real-time information […]
Enhanced Training and Better Knowledge Field service management companies are now using AI for establishing better techniques to train their technicians. For example, when a technician performs a job/service correctly, they can record the details and exact steps in an AI-enabled application. This data and insights can later be of great use for training automation […]
On time scheduling and dispatching The right job management app can help your in-field technicians plan their day-to-day schedule properly and coordinate with your dispatchers in the back office through communication tools like built-in calling or messaging. This also helps teams to remain aware of each other’s whereabouts, and update job orders and assignments accordingly. […]
Helps Accelerate Growth As the outsourcing model grows in popularity, customers are becoming more and more aware how there are multiple services providers to choose from. And the number of players entering the field service industry is only increasing because profit margins are extremely large and lucrative for new entrepreneurs. This means not only can […]
What are Contextual Conversations? Think of contextual conversations as the bridge between the structured information stored in a job management system and the dynamic communication between your field service teams and back-office operations, both of whom need to work in tandem to complete a given job. An effective contextual conversation tool allows employees to share […]
With a field service business, it is important that your processes are set in stone and optimized in order to get the maximum returns from your investments. At the same time, it is also important that your operations are simple to understand so that your entire staff (in-field technicians and managers) can operate efficiently and […]
As a tradie and field service professional, there are probably times you’ve pondered over the problem of having technicians scrambling around trying to resolve a last-minute scheduling problem. Maybe the job was assigned to the wrong technician? Maybe the job was assigned too late, and you’ve had to deal with irritated customers? Sometimes, you’re lucky […]
Technology has played a major role in enhancing the way enterprises manage their assets. As growth in field service businesses depends on customer satisfaction, such businesses have always strived to provide the best possible customer service. Furthermore, as the competition gets more intense, field service enterprises are always looking for the next best innovative idea […]
For your business, “cash is king”. This makes cash flow a critical component of your success. Attempting to run a profitable business without the appropriate cash-flow management process in place is a difficult feat. If your company starts spending more than it makes and there is no record of this happening, you’re looking at a […]
Data is very a powerful; in fact, it’s by collecting sufficient data, that some of the world’s most successful businesses have managed to differentiate themselves and provide a level of expertise much higher than anyone else. For each field and industry, there are numerous tools available out there that help companies to collect valuable data […]
